VectorGap ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI brand perception monitoring platform.

Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you sign up through Google OAuth, we receive your basic profile information from Google.

Brand Data

To provide our service, we collect information about the brands you monitor, including brand names, domains, industry classifications, and any knowledge base content you upload.

Usage Data

We automatically collect information about how you use VectorGap, including pages visited, features used, audit requests, and timestamps. This helps us improve the product.

AI Perception Data

Our platform queries third-party AI systems (ChatGPT, Claude, Gemini, Perplexity) about your brands. The responses we receive and our analysis of those responses are stored to provide historical tracking and insights.

How We Use Your Information

To provide and maintain our service
To run perception audits and generate reports
To detect AI hallucinations and inaccuracies about your brand
To send you alerts about significant perception changes
To improve our platform based on usage patterns
To communicate with you about your account and our service
To comply with legal obligations

Data Sharing

We do not sell your personal information. We may share data with:

Service providers: Cloud hosting (Vercel, AWS), payment processing (Lemon Squeezy), email delivery (Resend)
AI providers: We send brand names and queries to OpenAI, Anthropic, Google, and Perplexity to run perception audits
Legal requirements: When required by law or to protect our rights

Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. Enterprise customers can request dedicated infrastructure and custom security configurations.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Historical audit data is retained according to your workspace's data retention policy (default: 90 days for audits, 365 days for content). You can export or delete your data at any time.

Your Rights (GDPR)

If you're in the EU/EEA, you have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Restrict processing
Data portability
Object to processing

To exercise these rights, contact us at privacy@vectorgap.ai or use the data export/deletion tools in your account settings.

Cookies

We use essential cookies for authentication and security. Analytics cookies are used with your consent to understand how you use our platform. See our Cookie Policy for details.

Changes to This Policy

We may update this policy from time to time. We'll notify you of material changes via email or in-app notification before they take effect.

Contact Us

For privacy questions or concerns:
Email: privacy@vectorgap.ai
Address: Paris, France